Order Status Glossary

Understanding the Status of Your Order

• The status of your order is available on the Order Status & Tracking page almost immediately after you place an order.
• Your order status is automatically updated each time your order moves a step further in the process.
• Please allow up to one hour for your order information to be updated in our system.

How is Order Status different from tracking information?

• Your “Order Status” is supplied by Babies Travel Lite, and represents what is happening with your order between the time you place it and the time it ships from our warehouse.
• Once your order leaves our warehouse, it is handled by FedEx who will provide “Tracking Information” which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*.
• The tracking information is accessible on the "Order Status & Tracking" page on our website when it becomes available.
  

Standard Status Messages
Submitted and processing	Your order has been submitted and the information you entered during checkout is being processed.
Cancellation Pending	Your cancel request has been submitted, but not yet finalized.
Cancelled	Your order has been cancelled.
Product(s) located in stock	The item(s) that you selected and submitted with your order during Checkout are available, and have been located in our warehouse.
Product(s) not in stock	The item(s) that you selected are not immediately available in our warehouse, but they are on order from our suppliers. Your order will ship immediately when we receive the item(s).
Shipped on: 00/00/0000	The item(s) have shipped from our warehouse and are on their way to the shipping destination you provided during Checkout.
Return received on: 00/00/0000. Return is processing.	We have received the item(s) that you sent to our Return Center.
Credit issued on: 00/00/0000	The item you returned has been processed on the given date , your original order information has been located, and credit has been issued in the original method of payment. Please note: You can expect to receive credit for a returned item within 30 days after we receive the item.

Destination, International and Other Status Messages
Shipment Pending: Due to ship on 00/00/0000	Based upon your selected arrival date, your order does not need to ship immediately. It will be shipped on the date shown and will be waiting for you at your destination.
International Order: On hold pending approval	Your order is going to an international destination. You will be notified via email of the total international charges associated with your order, usually within 24 hours of placing your order. Your order will not be considered final until we receive your approval of the total final charges.
Temporarily Suspended: Please call 1-888-450-LITE	Your order has not been cancelled, but has been suspended awaiting verification from you. Please note: If you receive this status message, please call the phone number you see as soon as possible for assistance.
We are unable to cancel your order	The time period in which your order could be cancelled may have expired. Your order will continue to process normally.
Cancelled on 00/00/0000 due to missing or invalid order information	An error occurred during the order authorization process. Your order was suspended while we first tried to reach you for verification, and has now been cancelled. Please note: Once an order is cancelled it cannot be processed and the order must be placed again on our website in order to proceed.
Cancelled on 00/00/0000 due to missing or invalid payment information	Your order has been cancelled due to missing or invalid payment information. Please note: Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed.

*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.